Shipping & Returns

1. Order Processing

Every piece is carefully quality-checked, insured, and securely packaged before it leaves our facility. Most orders are processed within 1-3 business days of confirmation. Made-to-order or customized pieces may require additional crafting time, which will be communicated to you at the time of order.

2. Shipping Charges

Every shipment is fully insured against loss or damage in transit at no extra cost to you.

3. Delivery Areas & Timelines

• Metro cities: typically 3-5 business days from dispatch.
• Other cities & towns: typically 5-8 business days from dispatch.
• Custom or made-to-order pieces: crafting time plus standard delivery time, as communicated on your order.

Delivery timelines are estimates and may vary due to courier delays, remote locations, or circumstances beyond our control (such as weather or local restrictions). We currently ship within India only; for international orders, please contact us directly.

4. Order Tracking

Once your order is dispatched, you will receive a shipping confirmation via email/SMS with a tracking link. You can also track the status of your order anytime from the My Orders section of your account.

5. Returns & Exchange Policy

• We offer a 7-day return/exchange window from the date of delivery for eligible items.
• Items must be unused, unworn, and returned in their original condition with all tags, certificates, and packaging (including the original box and invoice) intact.
• To initiate a return or exchange, contact our customer support team with your order number; we will arrange a reverse pickup where available or share return instructions.
• All returned items undergo a quality check upon receipt at our facility before a refund or exchange is processed.

6. Non-Returnable Items

For hygiene, security, and customization reasons, the following items cannot be returned or exchanged unless found to be damaged or defective on delivery:

• Customized, engraved, or made-to-order jewelry.
• Earrings, for hygiene reasons, once the seal/packaging has been opened.
• Items purchased during clearance or final sale, where marked as non-returnable.

7. Refund Process

• Once your returned item passes quality inspection, we will process your refund within 5-7 business days.
• Refunds are credited to the original payment method used at checkout. For Cash on Delivery orders, refunds are processed via bank transfer or store credit, as preferred.
• You will receive an email/SMS notification once your refund has been initiated.

8. Damaged or Incorrect Items

While we take great care in packaging every order, if you receive an item that is damaged, defective, or different from what you ordered, please contact us within 48 hours of delivery along with photos/videos of the product and packaging. We will arrange a free replacement or full refund after verification.