Privacy Policy

At Swastik Jewellerss, we value the trust you place in us and are committed to protecting your privacy. This Privacy Policy explains what personal information we collect when you visit or shop on our website, how we use it, and the choices you have regarding your information.

By using our website, you consent to the practices described in this policy. If you do not agree with any part of this policy, please discontinue use of the website.

1. Information We Collect

We collect information that you provide directly to us, as well as information collected automatically when you interact with our website.

Information you provide

• Name, email address, phone number, and shipping/billing address when you create an account, place an order, or contact us.
• Payment details processed securely through our payment gateway partners (we do not store full card numbers on our servers).
• Any information you share when booking an appointment, requesting a custom design, or messaging us via chat or WhatsApp.

Information collected automatically

• Device information, browser type, IP address, and approximate location.
• Pages viewed, products browsed, items added to cart or wishlist, and time spent on the site.
• Cookies and similar technologies as described in the section below.

2. How We Use Your Information

• To process and deliver your orders, and to keep you updated on order status.
• To create and manage your account, wishlist, and saved addresses.
• To respond to enquiries, appointment requests, and customer support conversations.
• To personalize your shopping experience, including product recommendations.
• To send order confirmations, shipping updates, and (where you have opted in) promotional offers.
• To detect and prevent fraud, abuse, and unauthorized transactions.
• To comply with legal, tax, and regulatory obligations.

3. Cookies & Tracking Technologies

We use cookies and similar technologies to keep you signed in, remember items in your cart, understand how visitors use our website, and improve our services. You can control or disable cookies through your browser settings; however, some features of the website (such as cart and checkout) may not function properly if cookies are disabled.

4. Sharing Your Information

We do not sell your personal information. We may share your information only in the following circumstances:

• Service providers: courier and logistics partners, payment gateways, and communication tools (SMS/WhatsApp/email) that help us operate the website and fulfil orders.
• Legal requirements: when required to comply with applicable law, regulation, legal process, or governmental request.
• Business transfers: in connection with a merger, acquisition, or sale of assets, subject to confidentiality obligations.

5. Data Security

We implement reasonable technical and organizational measures — including encrypted checkout, restricted access to customer data, and secure payment processing — to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

6. Your Rights & Choices

• You may access, update, or correct your account information at any time by logging into your account.
• You may request deletion of your account and associated personal data, subject to record-keeping obligations for completed transactions.
• You may opt out of promotional emails, SMS, or WhatsApp messages at any time using the unsubscribe link or by contacting us directly.

7. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you with our services, comply with our legal obligations (such as tax and accounting requirements), resolve disputes, and enforce our agreements.

8. Children's Privacy

Our website is intended for use by individuals who are 18 years of age or older. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can take appropriate action.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. The updated version will be posted on this page with a revised "Last updated" date.